Refund policy

Last updated: October 14, 2026

Refund & Return Policy

At TsukiCandle, your happiness matters to us. We want you to love every candle you receive and enjoy the warmth, comfort, and atmosphere it brings to your space.

If something isn't quite right with your order, please read our refund and return policy below.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must meet the following conditions:

  • The candle must be unopened and unused.

  • The product must be in its original packaging and in the same condition in which it was received.

  • The item must not be damaged due to misuse, improper handling, or use after delivery.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

Unfortunately, we cannot accept change-of-mind returns for candles that have been opened, used, burned, or altered.

2. How to Request a Return

To request a return, please email us at tsukicandleshop@gmail.com within 30 days of receiving your order.

Please include the following information:

  • Your order number.

  • The item you wish to return.

  • The reason for your return.

  • Photos of the product and its packaging, if relevant.

Our team will review your request and provide instructions on the next steps. Please wait for return instructions before sending any items back.

3. Return Shipping Costs

For change-of-mind returns, customers are responsible for the return shipping costs unless otherwise agreed.

We recommend using a tracked shipping service, as we cannot guarantee that returned items will reach us without tracking.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

If an item is faulty, damaged on arrival, incorrect, or otherwise eligible for a remedy under applicable consumer protection laws, we will work with you to arrange an appropriate resolution.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Refund processing times may vary depending on your payment provider.

Original shipping fees and any return shipping costs are not refundable for change-of-mind returns unless required by law or otherwise agreed.

5. Damaged, Faulty or Incorrect Items

We take care to ensure your order arrives as expected. However, if your candle arrives damaged, faulty, or different from what you ordered, please contact us at tsukicandleshop@gmail.com as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging, where applicable.

We will review the situation and help arrange an appropriate solution, which may include a replacement, refund, repair where applicable, or another remedy as required by law.

Your consumer rights are not affected by this policy. Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

6. Exchanges

If you would like to exchange an item for another candle, please contact us at tsukicandleshop@gmail.com.

Exchanges are subject to product availability and approval. Items must meet the return eligibility requirements unless the exchange relates to a faulty, damaged, or incorrect product.

Depending on the circumstances, we may ask you to return the original item before arranging an exchange.

7. Non-Returnable Items

For change-of-mind returns, we generally cannot accept:

  • Opened or used candles.

  • Burned candles or products that have been altered.

  • Items returned without their original packaging.

  • Items damaged through misuse or improper handling after delivery.

These exclusions do not apply where a return, refund, replacement, or other remedy is required under applicable consumer protection laws.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible at tsukicandleshop@gmail.com.

We cannot guarantee cancellation once an order has entered processing or has been dispatched.

If your order has already been shipped, you may need to follow the return procedure outlined in this policy, subject to your rights under applicable law.

9. International Returns

TsukiCandle serves customers internationally. Depending on your location, returning an item may involve additional shipping time and costs.

For change-of-mind returns, customers are generally responsible for international return shipping costs unless otherwise agreed or required by law.

Please contact us before returning an international order so we can provide the appropriate return instructions.

10. Contact Us

If you have any questions about refunds, returns, exchanges, or cancellations, please get in touch with us.

Store: TsukiCandle
Customer Service Email: tsukicandleshop@gmail.com

Please include your order number in your message so we can assist you as quickly as possible.

Thank you for shopping with TsukiCandle. We appreciate your support and want your experience with us to be as warm and comforting as the candles we create.

With love,
The TsukiCandle Team