Shipping policy

Last updated: October 14, 2026

Shipping Policy

At TsukiCandle, we want every candle to arrive safely at your doorstep, ready to bring warmth, comfort, and a little magic into your space. Each order is handled with care, and we work with trusted fulfilment and shipping partners to deliver our products to customers around the world.

Please read our shipping policy below before placing your order.

1. Order Processing Time

Orders are typically processed within 2–5 business days after payment confirmation. As our Candles are all required to be handmade.

During busy periods, holidays, or promotional events, processing times may be slightly longer. Once your order has been processed and dispatched, you will receive a shipping confirmation email.

Please note that business days exclude weekends and public holidays.

2. Shipping Destinations

TsukiCandle offers international shipping to selected destinations worldwide.

Shipping availability may vary depending on your location. If we are unable to deliver to your address, we will contact you using the details provided at checkout.

Please ensure your shipping address is accurate and complete when placing your order.

3. Estimated Delivery Times

Delivery times vary depending on your destination, local postal services, and customs processing.

Our estimated delivery times after dispatch are:

Australia: 10–15 business days
United States: 10–15 business days
United Kingdom: 10–15 business days
Canada: 10–18 business days
Europe: 10–18 business days
Other international destinations: 10–20 business days

These timeframes are estimates only and are not guaranteed. Deliveries may take longer due to customs inspections, weather conditions, public holidays, carrier delays, or other circumstances outside our control.

4. Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase for your country.

Any free shipping promotions will be clearly communicated on our website and will be subject to the applicable terms and conditions.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information when available.

Please allow a few business days for tracking updates to appear in the carrier's system.

You can use the tracking link provided in your email to monitor your shipment. Tracking information may not update continuously while your package is in transit between facilities or countries.

If you have questions about tracking your order, contact us at tsukicandleshop@gmail.com.

6. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

Customs processing may also affect delivery times, and TsukiCandle cannot guarantee how long these procedures will take.

7. Delayed or Lost Packages

While we work with our shipping partners to help ensure your order reaches you safely, occasional delays can occur.

If your package has not arrived within the estimated delivery window, please contact us at tsukicandleshop@gmail.com with your order number and tracking information.

We will do our best to investigate the issue and assist you.

Packages marked as delivered by the shipping carrier should first be checked around your delivery address, with household members, neighbours, or your local carrier where appropriate. If the issue remains unresolved, please contact us for assistance.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us at tsukicandleshop@gmail.com as soon as possible within 24 hours. We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

TsukiCandle is not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers, subject to applicable consumer protection laws.

9. Damaged Items

We want your candles to arrive in excellent condition.

If your order arrives damaged, please contact us at tsukicandleshop@gmail.com within 48 hours of delivery. Include your order number and clear photographs of the damaged product and packaging so we can assess the issue and help arrange an appropriate resolution.

Please retain the original packaging until the issue has been resolved.

The 48-hour reporting request does not limit any rights you may have under applicable consumer protection laws.

10. Multiple Shipments

Depending on product availability and fulfilment arrangements, items from the same order may occasionally be shipped separately. If this happens, tracking details may be provided for each shipment where available.

You may not receive all items in your order at the same time.